Why does my export have a watermark? ▾
Free exports carry a small “made with PostPop” mark. Creator and Agency export clean — the change applies instantly after upgrading, including to your older posts.
How do I use my own design (custom HTML template)? ▸
Creator and Agency can paste their own HTML with slots like {{title}} and {{body}} — Studio → Your templates → New custom template. Design for a square (1080²); other sizes scale to fit. The editor validates your slots live, and every generation writes into your design.
What are Sessions and what does the €9.99 buy? ▸
Sessions turns posting into a conversation: every attempt is kept in a thread, you refine in plain words (“shorter bodies”, “make it Playful”, “add one more slide”) and can restore any attempt. Try it free for 7 days (no card, once per account); after that it is a €9.99 one-time purchase — no subscription.
How do the template designs work? ▸
Every built-in template has multiple designs — click the little eye on a template card to preview them rendered in your brand, and pick per post. Design A is free for everyone; the extra designs come with Creator.
Why did generation refuse my Big Stat post? ▸
Big Stat never invents numbers. It needs a real number from you (in the topic) or from your website copy — that is the whole point of the template, and it is why the numbers on your posts can be trusted.
How do refunds and cancellations work? ▸
Cancel any time from Billing — two clicks, and your plan runs until the period you already paid for ends. For refunds, open a ticket below and a human looks at it — we are reasonable people.
Can my team use one account? ▸
Agency includes team seats: invite teammates by email from Account → Team, and they work in your kits and Library with their own login. Editors cannot touch billing or delete kits.
Where do exported files go? ▸
Exports download straight to your device and stay listed on the post in your Library — you can re-export any post, any size your plan includes, whenever.